Optional Ordering

Call toll free: 1-866-938-8387
Local number: 630-968-8387
Fax number: 630-968-8396

Please fax your order to us, or one of our customer service representatives will gladly answer any questions you may have.

Method of Delivery

Whenever possible, domestic shipments will be made via UPS (United Parcel Service), or FedEx Ground. It is our policy to ship via the most economical means possible. Air freight shipments and optional extra fast delivery services from some shippers are available upon request at additional cost to the purchaser. Export shipments must be arranged on an individual shipping destination basis.

New Claims Handling

Please count and inspect your order IMMEDIATELY upon arrival. Freight companies will no longer pay for any claims made past 10 days from the date of shipment! Any damage found after this 10 day period will be the customers responsibility. You must keep all the shipping boxes, packing material and the damaged items for the carrier to inspect before any reimbursement or credit will be made to your account.

Damaged Merchandise

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.

Manufacture’s Defects

If a product appears to have a manufacture’s defect, call our office at 866-938-8387 for instructions. Do not return Items to us without first calling to receive instructions. If an item is to be returned to us due to manufacture’s defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box.

>b>Return Merchandise Policy

Permission for any return merchandise must be secured from our return department within seven days of receipt of an item. For questions about returning merchandise please submit a request to our Return Department. The return of non-defective merchandise when authorized may incur a 20% re-stocking fee. No packages will be accepted without a Return Authorization Number written on the box.

After a return is authorized by our return department:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for returned merchandise that does not reach our return department.We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.